Shipping policy
Last updated: 08/24/2026
We keep shipping simple, and we'd rather be upfront about how it works than surprise you at the door. This page explains where your order ships from, what it costs, and when to expect it.
If you have a question at any point, email us at support@tatejacob.com — we're happy to help.
Where your order ships from
Tate Jacob pieces are produced and dispatched from our international fulfillment centers. Shipping directly from the source is part of how we keep our pricing where it is — it simply means your order spends a little longer in transit than a domestic parcel would, and we've set out honest timelines below so you know exactly what to expect.
Processing time
Once you place your order, we take 1–3 business days to prepare and dispatch it. Orders placed before 2:00 PM EST begin processing the same business day. You'll receive a confirmation email when your order is placed, and a second email with tracking as soon as it ships.
Orders placed on weekends or public holidays begin processing the next business day.
Delivery times
- United States: 7–10 business days after dispatch
- Alaska, Hawaii & Puerto Rico: 10–14 business days after dispatch
- International: 10–15 business days after dispatch, depending on destination
Altogether, most US orders arrive within 8–13 business days of purchase. These are typical timelines rather than guarantees — carrier delays, customs checks, and busy seasonal periods can occasionally add a few days.
Shipping costs
- US orders over $100: Free
- US orders under $100: $6.99 flat rate
- Alaska, Hawaii & Puerto Rico: $19.99 flat rate
- International orders over $100: Free
- International orders under $100: $7.99 flat rate
Free shipping on orders over $100 applies automatically at checkout — no code needed.
Tracking your order
Every order ships with tracking. Once your order is dispatched, you'll receive a tracking link by email, and you can follow your parcel any time via our Track Your Order page.
Tracking can take 2–3 business days to begin updating after dispatch while your parcel is scanned into the carrier network — this is normal, and nothing to worry about.
International orders, customs & duties
International orders may be subject to import duties, taxes, or customs fees on arrival, which are set by your local customs authority and are the responsibility of the recipient. Customs processing can occasionally extend delivery times beyond our estimates.
If something goes wrong
If your tracking hasn't moved in over 10 business days, or your order hasn't arrived within the timelines above, contact us at support@tatejacob.com with your order number and we'll investigate with the carrier right away. If a parcel is confirmed lost in transit, we'll send a replacement or issue a full refund — whichever you prefer.
Please make sure your shipping address is complete and correct at checkout. We're unable to take responsibility for orders delivered to an incorrectly entered address, but if you spot a mistake, email us as soon as possible and we'll do our best to correct it before dispatch.
Contact us
Email: support@tatejacob.com Support hours: Monday to Friday, 9:00 AM–5:00 PM EST US office: 300 Kent Avenue, Suite 402, Brooklyn, NY 11249
Tate Jacob is a trading name of Blake Hampton Ltd (Company No. 16570675), registered in England and Wales.